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James A. Fitzsimmons的作品

Cover for James A. Fitzsimmons · Service Management: Operations, Strategy, Information Technology (Hardcover Book) [7 Revised edition] (2010)

7 Revised edition

Service Management: Operations, ... (2010)

James A. Fitzsimmons

Cover for James A. Fitzsimmons · Service Management: Operations, Strategy, Information Technology (Book) [6 Rev edition] (2007)

Service Management: Operations, ... (2007)

James A. Fitzsimmons

Cover for James A. Fitzsimmons · MP Service Management with student CD with Service Model CD (Hardcover Book) (2003)

MP Service Management with stude... (2003)

James A. Fitzsimmons

Cover for James A. Fitzsimmons · New Service Development: Creating Memorable Experiences (Hardcover Book) (2000)

New Service Development: Creatin... (2000)

James A. Fitzsimmons

Cover for James A. Fitzsimmons · New Service Development: Creating Memorable Experiences (Paperback Book) (1999)

New Service Development: Creatin... (1999)

James A. Fitzsimmons