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Johnson, Michael D. (University of Michigan Business School)的作品

Cover for Johnson, Michael D. (University of Michigan Business School) · Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation - J-B-UMBS Series (Paperback Book) (2008)

Competing in a Service Economy: ... (2008)

Johnson, Michael D. (University ...

Cover for Johnson, Michael D. (University of Michigan Business School) · Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System - J-B-UMBS Series (Hardcover Book) (2000)

Improving Customer Satisfaction,... (2000)

Johnson, Michael D. (University ...