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Michael Kunas的作品

Cover for Michael Kunas · Implementing Service Quality Based on Iso / Iec 20000: 3rd Edition (Paperback Book) [Updated edition] (2012)

Updated edition

Implementing Service Quality Bas... (2012)

Cover for Michael Kunas · Implementación De Calidad De Servicio Basado en Iso / Iec 20000 - Guía De Gestión (Paperback Book) [Spanish edition] (2012)

Spanish edition

Implementación De Calidad De Ser... (2012)

Cover for Michael Kunas · Implementierung Von Service-qualitat Basierend Auf Iso / Iec 20000 (Paperback Book) [German edition] (2012)

Implementierung Von Service-qual... (2012)