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Conflict Survival Kit: Tools for Resolving Conflict at Work Daniel Griffith 第2 版本
Conflict Survival Kit: Tools for Resolving Conflict at Work
Daniel Griffith
Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.
384 pages, figures
| 介质类型 | 图书 Paperback Book (平装胶订图书) |
| 已发行 | 2012年3月20日 |
| ISBN13 | 9780132741057 |
| 出版商 | Pearson Education (US) |
| 页数 | 384 |
| 商品尺寸 | 305 × 314 × 30 mm · 812 g |
| 语言 | 英语 |
