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Business Process Mapping: Improving Customer Satisfaction J. Mike Jacka 第2 版本
Business Process Mapping: Improving Customer Satisfaction
J. Mike Jacka
Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers.
336 pages, Illustrations
| 介质类型 | 图书 Hardcover Book (精装硬皮书) |
| 已发行 | 2009年7月10日 |
| ISBN13 | 9780470444580 |
| 出版商 | John Wiley & Sons Inc |
| 页数 | 336 |
| 商品尺寸 | 160 × 230 × 29 mm · 624 g |
| 语言 | 英语 |
