Noel Bruton
Managing the IT Services Process Noel Bruton

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Managing the IT Services Process

Noel Bruton

Takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and the helpdesk. This work describes and encourages integration in IT and therefore it is useful for managers involved in the unified process.

256 pages, illustrations

介质类型	图书 Paperback Book (平装胶订图书)
已发行	2004年8月11日
ISBN13	9780750657235
出版商	Taylor & Francis Ltd
页数	242
商品尺寸	200 × 252 × 13 mm · 476 g