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Inbound Call Centers: Design, Implementa Robert A. Gable
Inbound Call Centers: Design, Implementa
Robert A. Gable
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
192 pages, 1, black & white illustrations
| 介质类型 | 图书 Hardcover Book (精装硬皮书) |
| 已发行 | 1993年12月1日 |
| ISBN13 | 9780890066409 |
| 出版商 | Artech House Publishers |
| 页数 | 192 |
| 商品尺寸 | 152 × 229 × 14 mm · 408 g |
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