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Customers at Work: New Perspectives on Interactive Service Work
Customers at Work: New Perspectives on Interactive Service Work
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
272 pages, 2 black & white tables, 2 figures
| 介质类型 | 图书 Hardcover Book (精装硬皮书) |
| 已发行 | 2013年7月25日 |
| ISBN13 | 9781137293244 |
| 出版商 | Palgrave Macmillan |
| 页数 | 257 |
| 商品尺寸 | 153 × 223 × 20 mm · 458 g |
| 语言 | 英语 |
| 编辑 | Dunkel, W. |
| 编辑 | Kleemann, F. |
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