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Cracking the CSAT Code @ Call Centers Dipankar Das
Cracking the CSAT Code @ Call Centers
Dipankar Das
CRACKING THE CSAT CODE offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs of the customer.
172 pages
| 介质类型 | 图书 Hardcover Book (精装硬皮书) |
| 已发行 | 2018年7月31日 |
| ISBN13 | 9788184876154 |
| 出版商 | Narosa Publishing House |
| 页数 | 172 |
| 商品尺寸 | 239 × 165 × 18 mm · 410 g |
