David Smith
Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management David Smith

Name: Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management
Price: 436 CNY
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Author: David Smith

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Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management

David Smith

This book provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices. The framework supports ISO/IEC 20000 standards for IT Service Management.

186 pages

介质类型	图书 Paperback Book (平装胶订图书)
已发行	2008年9月1日
ISBN13	9789087531140
出版商	van Haren Publishing
页数	1
商品尺寸	169 × 236 × 13 mm · 446 g
编辑	Van Haren Publishing